ZUNMA aims to provide reliable delivery services to customers across India through sellers and logistics partners.
1. Shipping Availability
Delivery availability depends on:
- Customer's PIN code.
- Product availability.
- Seller location.
- Logistics service availability.
- Product category.
- Delivery partner coverage.
Some products or locations may have limited delivery availability.
2. Processing Time
Orders are generally processed after successful order confirmation and payment verification, where applicable.
Processing time may vary by seller and product.
The estimated dispatch and delivery information may be displayed on the product or order page.
3. Delivery Time
Estimated delivery timelines may vary depending on destination, seller location, logistics partner, weather, public holidays, operational conditions and other factors.
The delivery date shown on the platform is an estimate and may change in circumstances beyond reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed to the customer before the order is completed.
Shipping charges may vary according to product weight, dimensions, destination, seller location and logistics service.
5. Tracking
Where tracking is available, customers may receive tracking information through their ZUNMA account, SMS, email, WhatsApp or other applicable communication channels.
6. Delivery Attempts
The logistics partner may make delivery attempts according to its operational process.
Customers should provide accurate delivery information and remain available to receive the order.
7. Incorrect Address
ZUNMA and/or the seller may not be responsible for delays, failed delivery or additional costs caused by incorrect or incomplete address information provided by the customer.
8. Damaged Package
If a package appears visibly damaged at the time of delivery, customers should follow the applicable delivery/return instructions and contact ZUNMA support as soon as possible.
Where required, photographs or videos may be requested to process a claim.
9. Delayed or Lost Shipment
If an order is significantly delayed or reported lost by the logistics provider, ZUNMA and/or the seller will take appropriate steps according to the applicable order and logistics process.
10. Delivery to Restricted Locations
Certain products may not be deliverable to particular locations because of legal, regulatory, logistics or seller restrictions.
11. Contact
For shipping-related assistance:
Email: support.zunma@gmail.com
Website: https://zunma.in
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