Customers may request cancellation of an order subject to the order status and applicable product/seller conditions.
1. Customer Cancellation
Customers may request cancellation through their ZUNMA account/order section before the order reaches a stage where cancellation is no longer possible.
Once an order has been dispatched or shipped, cancellation may no longer be available.
2. Cancellation by ZUNMA or Seller
An order may be cancelled where:
- The product is unavailable.
- The seller is unable to fulfil the order.
- There is an obvious pricing or listing error.
- Payment has failed or cannot be verified.
- Fraudulent or suspicious activity is detected.
- The order violates applicable terms or policies.
- Delivery to the provided address is not possible.
- Cancellation is required due to legal or operational reasons.
3. Refund After Cancellation
If payment has already been collected and the cancellation is approved, an eligible refund will be processed according to the applicable Refund Policy.
The time taken for the amount to reflect may depend on the payment provider or bank.
4. Promotional Orders
Orders placed using coupons, cashback, promotional credits or other offers may be subject to additional cancellation and refund conditions communicated with the relevant offer.
5. Contact
For cancellation-related assistance:
Email: support.zunma@gmail.com
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