ZUNMA provides returns for eligible products according to the return period and conditions displayed on the relevant product/order page.
1. Return Eligibility
A product may be eligible for return where:
- The wrong product was delivered.
- The product is damaged or defective.
- The product is materially different from its listing.
- The product is eligible for return under the applicable seller/product policy.
- The return request is submitted within the applicable return period.
2. Return Conditions
To be eligible for a return:
- The product should generally be unused.
- Original packaging should be retained where applicable.
- Tags, accessories, manuals and other included items should be retained.
- The product should not be damaged due to customer misuse.
- The customer may be required to provide photographs/videos or other evidence for damaged/wrong-product claims.
Certain categories may have different return conditions due to their nature.
3. Non-Returnable Products
Certain products may not be eligible for return, including products specifically marked as non-returnable on the product page.
Examples may include certain personal-care, hygiene, customized, perishable or otherwise restricted products, subject to applicable law and the specific product policy.
4. Return Request
Customers can submit a return request through their ZUNMA account/order section or by contacting customer support.
The request may be reviewed before approval.
5. Quality Verification
Returned products may be inspected to verify the reported issue and compliance with return conditions.
6. Exchange
Where available, customers may be offered an exchange instead of a refund, subject to stock availability and product-specific conditions.
7. Return Pickup
Where pickup is available, the return may be collected through an assigned logistics partner.
In some circumstances, the customer may be required to ship the product according to the instructions provided by ZUNMA.
8. Important
The exact return period, eligibility and conditions applicable to a product will be displayed on the product/order page where applicable.
Nothing in this policy affects any mandatory consumer rights under applicable Indian law.
Contact
Email: support.zunma@gmail.com
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